Shipping policy

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Shipping Policy

Thank you for shopping with us. Below you will find details about our shipping process, delivery times, and related policies.

Order Processing

All our products are made-to-order through our print-on-demand partners.
This means that your item is produced specifically for you after you place your order.

Processing time:
🕒 2–7 business days (depending on the product and fulfillment location)

Please note: processing times may be slightly longer during holidays, sales, or peak seasons.

Shipping Times

Shipping times vary depending on your location and the nearest fulfillment center.

Estimated shipping times:

  • Europe: 3–9 business days

  • USA & Canada: 5–12 business days

  • Rest of the world: 7–20 business days

These are estimated timeframes and may vary due to customs, local postal services, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • customer location,

  • product type,

  • and package weight/size.

Any applicable fees will be displayed before placing your order.

Tracking Information

Once your order is produced and shipped, you will receive an email with a tracking number (if available for your location).
Some countries may have limited tracking options depending on the carrier.

Multiple Shipments

If you order multiple items, they may be shipped separately.
This is because different products may be fulfilled at different print-on-demand locations.

You will never be charged extra for split shipments.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import taxes, or duty charges.

These charges:

  • are determined by your local customs office,

  • are not included in our prices,

  • and are the responsibility of the customer.

Unfortunately, we cannot predict or control these fees.

Wrong Address or Delivery Issues

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for:

  • failed deliveries due to incorrect or incomplete addresses,

  • unclaimed packages,

  • or delivery delays caused by the carrier.

If the package is returned to the fulfillment center due to an incorrect address, additional shipping charges may apply.

Lost or Missing Packages

If your package appears lost or has not arrived within the expected timeframe:

  1. Check your tracking number.

  2. Confirm the address you provided.

  3. Contact your local post office or carrier.

If the issue persists, email us at info.olorabrand@gmail.com, and we will assist you in opening an investigation with the carrier.

Damaged or Defective Orders

If your order arrives damaged or with a manufacturing defect, please contact us immediately at info.olorabrand@gmail.com with:

  • your order number,

  • clear photos of the issue,

  • and a brief description.

We will resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping, feel free to contact us at:
📧 info.oloraquietmind@gmail.com