Refund policy
Return & Refund Policy
Thank you for shopping with us. Your satisfaction is very important to us. Please read our Return & Refund Policy, which complies with European Union consumer regulations.
Returns
We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return or cancellation.
To be eligible for a return, your item must be in the same condition that you received it:
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unused and unworn,
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undamaged,
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with all original tags attached,
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in its original packaging.
A receipt or proof of purchase is required.
To start a return, please contact us at:
📧 info.oloraquietmind@gmail.com
Return Address (Print-on-Demand)
Because our products are produced and fulfilled by external print-on-demand partners, we do not accept returns at our business or home address.
Once your return request is approved, we will provide you with the correct return address, which depends on the fulfillment center that produced your order.
⚠️ Please do not send any returns without prior authorization, as unauthorized returns will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
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a damaged item,
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an item with a defect,
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or the wrong item,
contact us immediately at info.olorabrand@gmail.com with photos and a description of the issue. We will review the case and provide a suitable solution.
Exceptions / Non-Returnable Items
We cannot accept returns for the following:
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personalized or custom-made items,
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items created specifically on request,
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digital goods,
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gift cards.
Returns for sale items are not accepted unless the product arrives damaged or defective.
Exchanges
If you would like to exchange an item, the fastest option is:
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Request a return for the original item.
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Once the return is approved, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel your purchase within 14 days, without providing any reason.
The item must be in the same condition as received, unused, unworn, with all tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your returned item, we will notify you if your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info.oloraquietmind@gmail.com.